Questions
Find answers to frequently asked questions about our services and policies.
What does the optometrists' association have to say?
Yes, our services comply with the guidelines of the Ordre des Optométristes du Québec. We work in collaboration with optometrists to offer comprehensive, specialized care, especially for dry eyes.
Can I benefit from your services if I'm already being treated by an optometrist?
Absolutely! Our services are designed to complement the care you receive from your optometrist. We offer specialized treatments, such as Intense Pulsed Light (IPL) therapy for dry eye, that can enhance your ongoing care.
Should I use your services if I already use eye drops?
Eye drops are essential, but our treatments can offer additional benefits. We provide therapies such as intense pulsed light that can enhance the effectiveness of drops by treating the underlying cause of dry eyes.
My eyes aren't dry, they're wet all the time.
Yes, constantly wet eyes can be a sign of dry eye, often caused by excessive tear production to compensate for insufficient lubrication. Our treatments can help balance tear production and improve your ocular comfort.
Can I benefit from your services if my ophthalmologist is already treating me for glaucoma?
Yes, our services are designed to complement the care you receive from your ophthalmologist. Glaucoma drops can dry out your eyes, and we can treat dry eyes without interfering with your primary treatment.
Can you help me if I have Sjögren's disease and everything is dry?
Yes, we offer specialized treatments for dry eyes related to Sjogren's disease. In particular, we use Growth Factor Rich Plasma (GFRP), which is an advanced therapy that uses your own platelets to promote healing and hydration of your eyes, offering significant relief from dry eye symptoms.
Does my private insurance cover your services?
Most private insurances do not cover specialized dry eye services. However, you can try to submit your bill to see if it's covered. We recommend that you check with your insurance provider for specific information. In addition, our services are tax-deductible, which may offer you a tax advantage.
Are your services covered by RAMQ?
No, our services are not covered by the RAMQ because we are a private clinic. However, we are committed to providing specialized, personalized care that complements the services covered by RAMQ. We invite you to contact us to discuss treatment options and payment terms, so that we can find a solution tailored to your needs.